Last Updated: March 20, 2026
These General Terms and Conditions (the “Terms”) govern the use of the official website of Eliades Ochoa (the “Website”), the purchase of concert tickets, and the sale of official merchandise. By using this Website or purchasing any product/ticket, you agree to be bound by these Terms.
1. LEGAL INFORMATION & ACCEPTANCE
This Website and all related commercial activities are managed by Eliades Ochoa and his authorized management team. Accessing this site and purchasing services implies full acceptance of these Terms, as well as our Privacy Policy and Cookie Policy.
2. TICKET SALES & EVENT ATTENDANCE
Official Channels: Tickets are only valid if purchased through this Website or authorized third-party platforms (e.g., Ticketmaster, OCESA, or local venue partners).
- Final Sale Policy: In accordance with international entertainment industry standards, all ticket sales are final. No refunds or exchanges will be issued for personal reasons, errors during purchase, or non-attendance.
- Event Cancellation: If an event is cancelled, refunds will be processed according to the promoter’s policy. If an event is rescheduled, tickets will remain valid for the new date.
- Right of Admission: The venue and Eliades Ochoa reserve the right of admission. Attendees must comply with local age restrictions, health protocols, and security measures.
3. ONLINE SHOP & MERCHANDISE
- Product Availability: All orders are subject to stock availability. In the event of a stock error after a purchase, a full refund will be issued to the customer.
- Pricing & Taxes: Prices are displayed in the currency indicated at checkout and include applicable taxes unless stated otherwise. Shipping costs are calculated based on the delivery address at the final stage of purchase.
- Shipping & Delivery: Estimated delivery times are provided for guidance only. Eliades Ochoa is not responsible for delays caused by customs, international transport, or local postal services.
- Return Policy: Customers have 14 days from receipt to return physical merchandise, provided the items are in their original, unused condition. Return shipping costs are the responsibility of the customer.
4. INTELLECTUAL PROPERTY & IMAGE RIGHTS
- Content: All music, images, videos, and logos on this Website are the exclusive property of Eliades Ochoa. Unauthorized reproduction is strictly prohibited.
- Event Recording: By attending an Eliades Ochoa concert, you consent to being photographed or filmed as part of the audience. This footage may be used for promotional purposes on social media, official websites, or broadcasts without further compensation.
5. PRIVACY & DATA PROTECTION
As stated in our Privacy Policy, any personal data provided during the purchase process (Name, Email, Shipping Address) will be handled securely and used solely for transaction fulfillment and, if authorized, for sending artist updates via our newsletter. We do not store credit card information; all payments are processed via encrypted, PCI-compliant gateways.
6. LIMITATION OF LIABILITY
Eliades Ochoa and his management are not liable for:
- Technical failures of third-party ticketing platforms.
- Loss or theft of personal belongings at concert venues.
- Direct or indirect damages resulting from the use of this Website.
7. GOVERNING LAW
These Terms shall be governed by and construed in accordance with international commercial laws and the specific jurisdiction where the event or sale takes place.